Shipping and Postage
We currently ship in the all across the UK (Mainland). All customers must be able to provide a valid shipping address where the parcel is to be sent to. A full breakdown of the shipping details, which include the full total amount, will be given to you at the checkout before the order is confirmed.Customers hold the right to leave the order stage at this time before the order goes through.
At present our delivery charges are determined and start from FREE. Please be advised that under no circumstance UK customer have to pay an additional fee for postage upon collection of a parcel from the courier.
It is the customer’s responsibility to ensure that all of the order details are correct which include the correct sizes, colours, wording, proofs and styles selected in the order are correct. This information cannot be amended or changed once confirmed. It is also the customer’s responsibility to ensure that the complete shipping address is correct which include the complete door number, street name and postcode. We do not hold liability for parcel delivered to addresses incorrectly stated on the order.We suggest that you write a safe place option or a specific delivery request as a signature may not always be required for delivery of the parcel. If there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange collection or to schedule a new delivery date providing that the service is applicable.
We are unable to give an exact date or time for the delivery as the parcel will delivered within the approximate delivery method option days (that the customer selects)(unless stated otherwise).No orders are delivered on UK bank holidays. All delivery dates should be estimated from the date the order is dispatched which is usually approximately 1-3 days from this date.You must allow at least 48 hours for pick and pack before dispatch.Any orders which contain custom logos or proofs will not be processed UNTIL you return the acceptance of the proof, please check your email within 24 hours for a proof sample of your order, such items which require proof acceptance from you are (and not limited) ; Mugs, Laser items, Logos, Custom Centres and engraving with artwork.
During peak periods there may be delays of UP TO 21 DAYS on engraving/personalising – please contact us if you are unsure if we are currently in peak period – it is always worth adding in the notes section of your order when your goods are required for.
Your selected postage method at check out is an approximation of the time, at its maximum approximation, we work on the following theory:- We work weekdays only (Tuesday-Friday) excluding public holidays, any orders received before 2pm on a Wednesday are delivered/stock picked on Thursday and usually engraved/packed on Thursday and Friday, we then post out Monday morning via various services (all proof of postage), some services take 2 days, some take up to 5 days (working). If you were to order BUDGET POSTING and make your order a Wednesday before 2pm then you SHOULD receive your item the following Wednesday-Friday which is only 5-7 business days, unlike the 7-10 quoted – usually our parcels are early and NEVER late.Rushed orders, are put ahead of the queue, but still take time to process, pick and pack, as well as engrave and customised (if required) , thus 3 working day delivery is more costly.
Collections are usually the quickest method for delivery – from our home workshop at 77 Longridge Way, Weston-super-Mare, BS24 7HA – Please choose normal delivery and leave a note that you are collecting – we only offer FREE ENGRAVING on-line thus collections will be charged for normal on-line free engraving, the difference will be refunded or invoiced.
Providing that the recipient’s order has been registered as delivered by the courier company and providing that the customer has provided the correct delivery address, if an order is not received by the customer within the first seven days from the delivery date stated by the couriers, we can raise an investigation, our aim to recover the parcel. Please be advised it is a compulsory condition to report non-delivery cases within 10 calendar days from the delivery date stated by the courier company to initiate a claim with the courier company.Under no circumstance can we declare a parcel as lost until a full investigation with the warehouse/courier company/returns department has taken place. We will NOT send out replacement parcels until a full investigation has taken place, we can provide proof of postage and we will not take responsibility for yours or the couriers losses, this is a 3rd party service, if you do NOT agree with this, please choose purchase the items and pay for delivery and leave a note that you are collecting or having picked up from the above address.
With the implementation of the EU Consumer rights directive, consumers in the UK now have 14 days for unwanted goods and 30 days for faulty/damaged goods to exercise their right of withdrawal from a distance contract or off premises contract (including internet sales) without the need to justify and at no cost (except supplementary costs). To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Due to the nature of our business, you will NOT be refunded for any personalised items, this includes and is not limited too engraved plates, centres, sublimation items, personalised items, health and personal care items, gift cards, sale items and downloadable products.
PLEASE NOTE: You have no right to return personalised items – as per current UK laws, unless the item is faulty, then we have a right to offer a replacement – due to the nature of the personalising process.To complete your return, we require a receipt or proof of purchase (emailed to you at time of purchase)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send (if asked) your item to:The Trophy Megastore, 77 Longridge Way, Weston-super-Mare, BS24 7HA, England, United Kingdom.
To return your product, you should mail your product to: The Trophy Megastore, 77 Longridge Way, Weston-super-Mare, BS24 7HA, England, United Kingdom. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on the circumstance of the return, you may be charged the original shipping fee as well as a restocking fee (20% of the product value) – put simply, be sure you know what you want when you order, don’t order if you are going to change your mind.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping a valuable item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.